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What is Medlife ?

Medlife is a technology company with a heart and dream that every Indian gets to access the best possible health care and aims to be the pioneer healthcare hub that would bring all stakeholders on a single platform, so that all customers can have a seamless health care experience. At Medlife.com, they use own domain and technological expertise to make health care delivery much more efficient and effective.

This is especially helpful for those that struggle to leave the house. Once the medicines have been delivered, you pay cash on delivery and make use of Medlife discounts. The medicines are all authentic and sourced by genuine suppliers, then dispensed by qualified pharmacists. You can get live up dates of your order if you wish to, with notifications of new updates through SMS or push notifications. You can also see all your order through the my orders section of the website.

In short Medlife aim at making healthcare delivery smart way to Order Medicines at comfort of your own home which is simple, accessible and affordable.

 

  • What benefits do I get when I buy medicines from Medlife.com?

     There are several benefits to ordering medicine with Medlife, one of which is the convenience of ordering when you are out and about on the mobile app. Wherever you are, whatever you are doing, you can make an order in just a few clicks. Plus, once you have placed your order you are able to track the delivery. If that wasn’t good enough, then there is also the added fact that delivery is completely free on all orders!

    You can rest assured that you will be getting some form of saving on every order, whether it be using Medlife coupons or money off. You can get 20% off your first order, then money off any subsequent orders you make as well. Plus, you know you will always be getting what you need as the medicines are dispensed by a qualified pharmacist.

    Buying medicines at Medlife.com, They will ensure you to get

    • Authentic medicines
    • Timely delivery at door step
    • Discounts*

    *offers may vary time to time, please call Medlife at 1860 1234 1234 for current offers

  • Do I need a valid prescription to buy medicine?

    Yes, your health is of paramount importance to us. They do not supply medicines without valid original prescriptions.

  • Why do you need the original prescription?

    Original prescription is a statutory requirement to dispense medicines. However, in case of prescription for Schedule X drugs, we need two copies of the original prescription provided by the doctor as one copy will be retained for there records and the other shall be returned to you after it is stamped as dispensed as required under law.

  • How do I get back the prescription?

    Original prescriptions will be stamped as dispensed and returned along with the order delivery.

  • Will Medlife.com deliver medicines 24*7?

    Currently, Medlife operate from 8:00 am to 10:00 pm.

  • Which cities does Medlife deliver orders to?

    At present, Medlife deliver orders in Available in Agra, Ahmedabad, Allahabad, Bhopal, Chennai, Delhi – NCR, Durgapur, Faridabad, Ghaziabad, Gurugram, Gwalior, Howrah, Hyderabad, Indore, Jabalpur, Jaipur, Kanpur, Kharagpur, Kolkata, Lucknow, Mumbai, Noida, Pune, Rajkot, Surat, Thane, Vadodara , Varanasi & Major cities of Karnataka. We will be starting our services in other cities soon.

  • Are medicines sold by medlife.com authentic?

    Yes, we only deliver branded medicines. We practice zero tolerance towards medicines or medicines that are of substandard quality. Our systems constantly monitor announcements on banned and substandard medicines to weed it out from our inventory immediately.

  • Will my purchase details (historical medical data) be secured?

    Yes, all purchase and order transaction are secured. Please refer to Medlife privacy policy.

  • Whom do I call if there is any query related to my order?

    You can call Medlife customer care team on 1860 1234 1234 for resolution.

    Once you have successfully placed an order for delivery, you can choose your flexiable time slot for your convenience so you know exactly when you order will be with you, and more importantly, someone will be in to collect it. You can choose the time slot on the app for even easier access. Usually the medicines are delivered within 4 hours, but should never take more than 24 hours to get to you. The only time the order will take longer than this is if the required stock is not available or if it is a Sunday.

    If you need to reschedule a delivery, this can be done if you ring the customer care number which can be found on the website. Currently Medlife are delivering to Ahmedabad, Bengaluru, Chennai, Delhi-NCR, Hyderabad, Jaipur, Mumbai and Varanasi, however are looking to expand these destinations very soon.

    Refunds Policy  : Medlife know that sometimes you may need to cancel an order for any particular cause of reasons, that is why they have made it easy to do so. All you need to do is call the customer care number  1860 1234 1234 which can be found on the website, as long as it is before delivery, and you should be able to cancel your order. Your delivery should never be wrong when it is delivered, but on the rare occasion that it may be, Medlife require you to check the contents of the delivery when it gets to you, so the problem can be resolved then and there. If you find the delivery is wrong or tampered with, do not accept the delivery and alert the delivery driver. Once you have accepted the delivery, it can be accepted in full or in part with 7 days as long as it is in line with the companies returns policy. Your refund will then be processed and paid via the original method of payment.

Medlife Customer Support

Customer service helpline: 1860 1234 1234, 8884700000(WhatsApp)

Email: [email protected]

FAQs: https://www.medlife.com/#faq

Other: https://www.medlife.com/write_to_us.html